Guide agents through complex customer interactions with AI-powered analytics
Awaken is an AI tool that helps call center agents handle customer calls more effectively by providing real-time guidance and insights. It reduces training time, improves customer satisfaction scores, and decreases employee turnover. This means businesses can scale their operations while ensuring positive outcomes on every conversation.
Guide agents with instant AI-powered suggestions during calls
Automatically score 100% of interactions for quality assurance
Use AI to transcribe, analyze, and summarize conversations
Build and update scripts easily without technical skills
Connect with existing CRM and telephony systems
This tool is best for:
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