Guide agents through complex customer interactions with AI-powered analytics
Awaken is an AI tool that helps call center agents handle customer calls more effectively by providing real-time guidance and insights. It reduces training time, improves customer satisfaction scores, and decreases employee turnover. This means businesses can scale their operations while ensuring positive outcomes on every conversation.
Guide agents with instant AI-powered suggestions during calls
Automatically score 100% of interactions for quality assurance
Use AI to transcribe, analyze, and summarize conversations
Build and update scripts easily without technical skills
Connect with existing CRM and telephony systems
This tool is best for:
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Awaken can be integrated with these apps and services:
Recent data shows that Awaken has 4.7K monthly visits (-22.7% decrease from the previous month), 39.0% bounce rate, and average 1.98 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 3 countries worldwide, led by United States contributing 48% of total traffic. SEO performance is shown by 5 tracked keywords, with "awaken tool" being the top-performing keyword with 120 monthly searches. See below for more info.
Monthly Visits
4.7K
Pages per Visit
1.98
Bounce Rate
39.0%
Average Time on Site
41s
| SEO Keyword | Volume | CPC |
|---|---|---|
| awaken tool | 120 | - |
| awaken scripting | 0 | - |
| awaken conversations | 40 | - |
| does real time agent assist review emails and webchat | 60 | - |
| awaken help support | 0 | - |
| Source | Traffic Share |
|---|---|
| Direct | 43% |
| Search | 42% |
| Social | 8% |
| Referrals | 6% |
| Paid Referrals | 1% |
| Country Name | Traffic Share |
|---|---|
 | 48% |
 | 26% |
 | 25% |
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