Chatfuel
Automate customer interactions across messaging platforms using AI agents
Target Audience
- E-commerce businesses
- Educational institutions
- Healthcare providers
- Real estate agencies
Hashtags
Overview
Chatfuel helps businesses automate sales and customer service through popular messaging apps like WhatsApp, Facebook Messenger, and Instagram. It uses AI agents to handle everything from lead generation to post-purchase support. The platform integrates with key tools like Shopify and Stripe to streamline e-commerce operations.
Key Features
Multi-channel AI
Manages conversations across WhatsApp, Instagram, and Facebook
Lead capture
Automatically collects leads via popups and chat buttons
CRM integration
Syncs with Kommo, Shopify, and Google Sheets
Pre-built templates
Ready-made solutions for common sales scenarios
Order management
Handles tracking, returns, and repeat orders
Use Cases
Generate qualified leads via WhatsApp popups
Automate appointment booking and reminders
Resolve customer FAQs instantly
Streamline order tracking and returns
Run targeted promotional campaigns
Pros & Cons
Pros
- Supports major messaging platforms (WhatsApp, Instagram, Facebook)
- Includes pre-built templates for quick setup
- Integrates with popular e-commerce tools
- Handles complete sales lifecycle automation
Cons
- Primarily focused on Meta platforms (WhatsApp/Instagram)
- May require setup time for complex workflows
- Advanced features require higher-tier plans
Pricing Plans
Starter
monthlyFeatures
- Basic automation
- 1 team member
- 500 contacts
Professional
monthlyFeatures
- Advanced automation
- 3 team members
- 5,000 contacts
Advanced
monthlyFeatures
- Full automation
- 10+ team members
- Unlimited contacts
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Which messaging platforms does Chatfuel support?
Supports WhatsApp, Facebook Messenger, Instagram, and website chat
Is there a free trial available?
Yes, offers a 7-day free trial with full features
Can I integrate with my existing CRM?
Integrates with Kommo, Shopify, and via Zapier/API
Integrations
Reviews for Chatfuel
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