Dixa

Dixa is an agentic customer service platform built for ecommerce brands. It combines an AI agent (Mim) that resolves inquiries end-to-end, intelligent routing that assigns every conversation to the right person automatically, a unified workspace where agents handle all channels from one screen, and analytics that show not just how the team is performing but why customers are contacting you in the first place. The platform is designed to help ecommerce companies scale support without proportional headcount growth, handling routine queries autonomously and handing off to humans when needed.

Key Features

• Mim AI Agent: Resolves customer inquiries end-to-end (refunds, tracking, order changes, FAQs) and hands off to humans when needed. Available 24/7, supports 30+ languages, and works across multiple channels.
• AI Co-Pilot: Provides AI assistance for the entire team, including response suggestions, knowledge surfacing, drafts, translation, sentiment detection, and auto QA.
• Unified Conversations: Customers reach out on chat, email, phone, WhatsApp, and social. Every conversation lives in one place with full history.
• Workflow Automation: Automates routing, prioritization, and task assignment.
• Performance & QA: Provides insights, QA, and performance analytics.

Who It's For

Dixa is built for ecommerce brands where customer experience is critical. It is used by over 850 brands across 42 countries, including Oliver Bonas, Rapha, Charles Tyrwhitt, and Hobbii. 38% of Dixa's customer base are fast-growth companies.