Unlock actionable insights from customer conversations in real-time
EdgeTier uses AI to analyze every customer message as it happens, helping you spot issues before they escalate. It automatically coaches agents, detects anomalies, and provides clear insights to improve service quality. This means you can make data-driven decisions faster and keep customers happier without manual effort.
Proactively identify unknown customer issues as they emerge
Tag and report on customer attitudes and behaviors automatically
Monitor and improve agent performance with automated quality checks
Reduce handling time with AI-guided responses and automation
Scan all conversations continuously for immediate actionable insights
EdgeTier's AI technology scans and analyzes every customer and agent message in real-time, allowing teams to react to issues as they emerge and understand what drives customer frustration and happiness.
EdgeTier partners with businesses in retail, travel, iGaming, and utilities, typically with customer service teams of 25-250 agents handling high volumes of B2C inquiries, often in multiple languages.
Sonar watches conversations to identify patterns and anomalies by learning what 'normality' looks like in your contact center, highlighting hidden opportunities and risks.
Coach monitors all agent messages to detect quality issues like off-brand language or errors, providing 100% coverage for automated QA and coaching.
This tool is best for:
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EdgeTier can be integrated with these apps and services:
Recent data shows that EdgeTier has 22.6K monthly visits (-12.2% decrease from the previous month), 49.0% bounce rate, and average 1.61 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by Netherlands contributing 23% of total traffic. SEO performance is shown by 5 tracked keywords, with "edgetier" being the top-performing keyword with 670 monthly searches. See below for more info.
Monthly Visits
22.6K
Pages per Visit
1.61
Bounce Rate
49.0%
Average Time on Site
11s
| SEO Keyword | Volume | CPC |
|---|---|---|
| edgetier | 670 | - |
| edgetier careers | 330 | - |
| berlin brands group edgetier | 160 | - |
| qualtrics | 210.6K | $4.41 |
| edge tier | 130 | - |
| Source | Traffic Share |
|---|---|
| Direct | 43% |
| Search | 36% |
| Social | 11% |
| Referrals | 8% |
| Paid Referrals | 2% |
| Country Name | Traffic Share |
|---|---|
 | 23% |
 | 19% |
 | 11% |
 | 11% |
 | 10% |
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