Sentiment AnalysisCustomer Support AIEnterprise Automation

SupportLogic

Eliminate customer escalations and operational inefficiencies with AI agents

Monthly Visits: 7.6K
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SupportLogic

What is SupportLogic?

SupportLogic deploys AI agents to automate and improve enterprise customer support processes. It helps reduce escalations, backlog, and manual tasks, making support more efficient. This leads to higher customer satisfaction and better retention for businesses.

Key Features of SupportLogic

  1. 1

    Data Extraction

    Consolidate and normalize data from multiple enterprise systems

  2. 2

    Signal Extraction

    Extract key insights from noisy customer interactions

  3. 3

    Context Engine

    Maintain customer history across all support channels

  4. 4

    Sentiment Analysis

    Analyze customer emotions to enable proactive support

SupportLogic AI Tool Use Cases

  • 🔧
    Reduce customer escalations
  • ⏱️
    Decrease time to resolution
  • 📊
    Improve customer sentiment scores
  • 🔄
    Automate manual support tasks

Pros & Cons of SupportLogic

Pros (4)

  • Reduces escalation rates by 30%
  • Decreases time to resolution by 28%
  • Improves customer satisfaction scores
  • Automates manual support tasks to increase efficiency

Cons (2)

  • Primarily designed for enterprise use, may not suit small businesses
  • Requires integration with multiple systems of record, which could be complex

More Info About SupportLogic

Who is using supportlogic?

This tool is best for:

  1. Enterprise support teams
  2. Customer support managers
  3. VPs of global customer support

SupportLogic's Tags

Explore more niche AI tool websites by clicking on a tag* (works only if it has enough tools).

#EnterpriseAI #CustomerSupport #AmbientAI#SupportLogic#ReduceEscalations

Website Analytics of SupportLogic

SupportLogic Website Traffic & SEO Analysis:

Recent data shows that SupportLogic has 7.6K monthly visits (-13.0% decrease from the previous month), 45.0% bounce rate, and average 1.73 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by India contributing 52% of total traffic. SEO performance is shown by 5 tracked keywords, with "supportlogic" being the top-performing keyword with 960 monthly searches. See below for more info.

Monthly Visits

7.6K

(-13.0%)

Pages per Visit

1.73

Bounce Rate

45.0%

Average Time on Site

58s

Traffic Trend(Jul 2025 - Oct 2025)

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Top Keywords

SEO KeywordVolumeCPC
supportlogic
960-
support logic
410-
supportlogic assignment queue priority
130-
supportlogic agentforce cx
110-
support logic “inside the intelligence” white paper
110-

Traffic Sources Distribution

Traffic Share by Source

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Source Breakdown Details

SourceTraffic Share
Direct
41%
Search
44%
Social
5%
Referrals
8%
Paid Referrals
1%

Global Traffic Distribution

Traffic Share by Country

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Geographic Breakdown Details of top 5 countries

Country NameTraffic Share
India52%
United States33%
Pakistan5%
United Kingdom4%
Canada3%
Analytics data is estimated (from third-party analytics providers) and for reference only.

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