Capacity is an AI-powered customer support and contact center platform that enables organizations to automate and enhance customer interactions across multiple channels. The platform includes Intelligent Virtual Agents for AI self-service, Agent Assist for real-time coaching and suggestions, and Campaigns & Workflows for task automation. It also provides Conversational AI with speech recognition and sentiment analysis, along with Insights & Analytics for performance tracking. Capacity supports chat, email, SMS, voice, and web channels, and offers additional products like a knowledge base, helpdesk, cobrowse, and quality monitoring. It is designed for contact centers, customer support teams, HR, IT, and sales, with over 250 prebuilt integrations and enterprise-grade security.
Key Benefits
- AI-powered self-service across multiple channels
- Real-time agent assist and coaching
- 250+ prebuilt integrations
- Enterprise-grade security