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Capacity

AI Powers Faster Resolutions. Period.

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Capacity is an AI-powered customer support and contact center platform that enables organizations to automate and enhance customer interactions across multiple channels. The platform includes Intelligent Virtual Agents for AI self-service, Agent Assist for real-time coaching and suggestions, and Campaigns & Workflows for task automation. It also provides Conversational AI with speech recognition and sentiment analysis, along with Insights & Analytics for performance tracking. Capacity supports chat, email, SMS, voice, and web channels, and offers additional products like a knowledge base, helpdesk, cobrowse, and quality monitoring. It is designed for contact centers, customer support teams, HR, IT, and sales, with over 250 prebuilt integrations and enterprise-grade security.

Key Benefits

  • AI-powered self-service across multiple channels
  • Real-time agent assist and coaching
  • 250+ prebuilt integrations
  • Enterprise-grade security
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