Question 1

How is the AI trained and improved?

Accepted Answer

Healo's AI is built on deep psychological knowledge and developed by a team of psychologists and mental health experts. It is fine-tuned on exclusive therapy datasets and draws from 30+ evidence-based approaches. It uses a multi-agent system with specialized flows for personality, daily challenges, emotional support, therapy guidance, and safety. Improvement comes from learning real interactions, pattern analysis, continuous refinement, and responsible AI improvements.

Question 2

What inspired Srishti Srivastava to start Infiheal?

Accepted Answer

Srishti's personal experience with social anxiety and stuttering led her to seek help from nearly 100 therapists. The process was exhausting and often ineffective, highlighting that over 80% in India remain untreated due to stigma and cost. This inspired Infiheal to create Healo as a safe, private space for mental health journeys.

Question 3

Are my messages private and how will they be protected?

Accepted Answer

Yes, privacy is the highest priority. Healo is built with strong security including HIPAA-compliance, CDSCO and ISO 27001 aligned practices. Messages are encrypted in transit, anonymized, stored securely, with strict access controls. Data is never sold or used for advertising.

Question 4

What features does Healo offer besides chatbot?

Accepted Answer

Healo offers self-assessments, personalized reports, Duo Chat for relationships, SOS safety tools, therapist matching, mood tracking, journaling, expert-curated worksheets, self-care tools, community, and privacy with 93+ language support.

Healo

Key Benefits

Sponsored

Decato

ScaleReach

CALRI

n8n

Our Blog

GPT-Live-1 in the API: Build Natural Full-Duplex Voice Agents (What Changed)

ChatGPT for Financial Services: What Bankers Get Beyond Work

OpenAI Agents API Explained: Build a Cloud Agent With Hosted Sandboxes

DeepSeek V4.1 Flash Isn't a Point Release: What Changed + the Sept 14 Routing Checklist