Intercom
Resolve customer inquiries instantly with AI-powered support
Target Audience
- Customer support teams
- Support team leaders
- E-commerce businesses
- SaaS companies
Hashtags
Overview
Intercom's AI agent, Fin, provides instant customer support by resolving up to 54% of inquiries automatically. It combines AI with human-like interactions to maintain your brand's tone and policies. The platform offers tools for agents to boost efficiency and leaders to gain insights.
Key Features
AI Agent
Resolves 54% of support queries automatically with human-quality service
Tone Customization
Maintains brand voice and follows company policies in interactions
Agent Copilot
Provides real-time AI assistance for support staff during conversations
Workflow Automation
Visual builder for creating no-code support process automations
Omnichannel Support
Engages customers across messaging, email, and help centers
Use Cases
Automate frontline customer support
Resolve complex support tickets
Generate AI-powered performance insights
Engage customers across multiple channels
Pros & Cons
Pros
- Resolves majority of support queries automatically
- Maintains brand voice and policies in AI interactions
- Integrated platform for agents, customers, and leaders
- Over 450 third-party app integrations
Cons
- Complex pricing model with per-resolution fees
- Requires setup to optimize AI behavior and knowledge
Pricing Plans
Fin AI Agent + Customer Service Platform
monthlyFeatures
- AI Agent (Fin)
- Omnichannel support
- Help Center
- AI Insights & Reporting
- 450+ app integrations
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteReviews for Intercom
Alternatives of Intercom
Automate customer support and qualify leads with AI chatbots
