Kasisto
Enhance financial customer service with AI-powered conversational agents
Target Audience
- Banks and credit unions
- Financial customer support teams
- FinTech product managers
- Wealth management firms
Hashtags
Overview
Kasisto helps banks and financial institutions deliver better customer experiences using smart AI assistants. It handles common inquiries automatically while giving employees instant access to company knowledge, reducing wait times and operational costs. The platform focuses specifically on banking needs like compliance and financial terminology.
Key Features
AI-Powered Agents
Handles 90% of customer inquiries automatically 24/7
Instant Knowledge Access
Gives employees bank-specific answers in seconds
KAI-GPT
Specialized AI model for financial terminology and compliance
Performance Analytics
Tracks engagement metrics and service effectiveness
Use Cases
Automate customer support during mergers/system upgrades
Empower employees with instant policy access
Analyze customer interactions for growth opportunities
Handle 90% of routine banking inquiries automatically
Pros & Cons
Pros
- Specialized for financial compliance requirements
- Handles 50M+ customers with proven scalability
- Combines generative AI with banking-specific prescriptive guidance
- Provides measurable ROI through engagement analytics
Cons
- Specifically designed for financial institutions only
- Custom integration may require partner involvement
Reviews for Kasisto
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