Serviceware is an AI-native platform that digitalizes and orchestrates modern enterprise services. For over 25 years, it has provided software, consulting, and managed services to help service organizations achieve digital service excellence.
Key Features
- Agentic AI and Automation: AI-driven automation for service processes.
- No-code and Workflow Orchestration: Enables users to build and orchestrate workflows without coding.
- Data Management and Integrations: Centralized data management with integration capabilities.
- Governance and Security: Built-in governance and security controls.
- User Experience and Self-Service: Self-service portals and improved user experiences.
Solutions
- Enterprise Service Management: Including IT Service Management (ITSM), HR Service Management, and Customer Service Management.
- IT Financial Management: Covering Technology Business Management (TBM), FinOps, Cloud Cost Management, planning and forecasting, charging and billing, vendor and contract management, and IT cost benchmarking.
- Corporate Performance Management
- Knowledge Management
- Field Service Management
Recognition
Recognized as a "Strong Performer" in the Forrester Wave™ 2025 for ESM platforms and a "Leader" in IT Financial Management Software (Forrester Wave™ Q2 2026).
Key Benefits
- AI-native platform with agentic AI and automation capabilities
- No-code workflow orchestration for service processes
- Over 25 years of experience in enterprise service digitalization
- Recognized as a Strong Performer in Forrester Wave 2025 for ESM and Leader in ITFM