Typewise is an AI agent platform designed for customer service teams. It enables businesses to launch AI agents in 15 minutes, with human oversight built in. The platform provides multi-agent orchestration with domain specialists handling support, sales, and commerce workflows. It connects across CRM, ERP, billing, ITSM, commerce, and knowledge systems.
Key Features
- Natural Language Instructions: Define and run workflows in plain language without coding.
- Hybrid Intelligence: Configurable automation levels with human approval, partial handoff, or full takeover.
- Automated Evaluations: Built-in policies, simulation, and evaluation validate changes before going live.
- Omnichannel Support: Customers can switch between chat, email, WhatsApp, social, and voice while maintaining context.
- Knowledge & Actions Hub: Ground on sources (docs, help center, ERP, order data) and execute actions across 200+ native integrations.
- Insights Hub: Track resolution rates, intent insights, quality and compliance, and customer satisfaction (CSAT).
- Enterprise Security: Approvals, audit logs, access controls, and policy-based permissions.
Who It's For
Customer service teams in enterprises looking to automate support, sales, and commerce workflows.
Use Cases
- Automating ticket triage and resolution
- Handling returns, billing, quotes, and renewals
- Multilingual customer support
- Reducing average handling time (AHT) and improving first-time resolution
Workflow
Day 1: Create first specialist agent and validate. Week 1: Go live with human review. Week 2-3: Expand agents and channels. Week 4+: Scale across teams.