Unthread favicon

Unthread

paid

Solve tickets right from Slack

28.0k monthly visits
Visit website
official socials:
unthread website

Unthread is an AI-powered helpdesk platform that operates directly within Slack. It enables teams to manage tickets, automate workflows, and build a self-learning knowledge base from conversations. The platform supports omni-channel intake from Slack DMs, channels, emails, and live chat. Key features include agentic AI to deflect and automate responses, AI analytics to track performance and identify gaps, SLAs and SLOs, on-call rotations, and incident management. Unthread integrates with dozens of tools out of the box and offers a flexible API for custom workflows. Designed for IT, HR, customer support, employee support, and RevOps teams, it helps organizations resolve tickets efficiently—reportedly automating about 40% of incoming tickets for customers like Lemonade. The platform is built for modern enterprises with multi-team management, custom permissions, and shared knowledge bases.

Key Benefits

  • Slack-native ticket intake and responses
  • AI-powered automations that learn from conversations
  • Self-learning knowledge base that drafts articles from tickets
  • Automates about 40% of tickets (per Lemonade case study)

starting price

$50 per agent / month(basic)

quick ai search (for more info)

Sponsored

Loading Analytics...

Our Blog

Read insightful stories, practical guides, and expert perspectives on artificial intelligence, emerging technologies, and the ideas shaping tomorrow.