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Unthread

Automate Slack support ticket management with AI prioritization and resolution

Monthly Visits: 17.3K
Freemium
Free Version
API Available
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Unthread

What is Unthread?

Unthread transforms Slack into a powerful support hub by automatically tracking conversations as tickets and using AI to handle routing. It helps teams maintain SLAs while keeping all customer interactions in one place. The tool integrates with popular task managers and provides analytics to improve support quality over time.

Key Features of Unthread

  1. 1

    Auto-ticket tracking

    Converts Slack conversations into tracked tickets automatically

  2. 2

    SLA alerts

    Monitors response times with customizable escalation paths

  3. 3

    Multi-channel inbox

    Aggregates tickets from Slack, email, and live chat in one place

  4. 4

    AI auto-responses

    Generates answers using your documentation and past solutions

  5. 5

    Third-party integrations

    Connects to Jira, Asana, CRMs, and HR systems seamlessly

Unthread AI Tool Use Cases

  • 📨
    Manage customer support in Slack channels
  • 👥
    Handle HR onboarding requests via DMs
  • 💻
    Resolve IT tickets with automated routing
  • 📊
    Track product feedback in shared channels
  • 🤖
    Automate repetitive customer inquiries

FAQs from Unthread

Can Unthread handle support emails too?

Yes, you can forward support emails into Slack to create private threads for each message

How does the AI response generation work?

The AI generates responses based on your existing documentation and previous ticket resolutions

Is Unthread suitable for non-technical teams?

Yes, HR and operations teams can manage requests through Slack without technical expertise

Pros & Cons of Unthread

Pros (4)

  • Slack-native interface reduces context switching
  • Combines human/AI collaboration in workflows
  • SOC2 compliance for enterprise security
  • Omnichannel support within familiar chat interface

Cons (3)

  • Primarily Slack-focused (limited outside ecosystem)
  • AI responses require quality documentation input
  • Potential complexity for small teams

More Info About Unthread

Who is using unthread?

This tool is best for:

  1. Slack-based support teams
  2. IT operations managers
  3. HR service delivery teams
  4. Customer success agencies

Unthread's Tags

Explore more niche AI tool websites by clicking on a tag* (works only if it has enough tools).

#CustomerSupportAI #OmnichannelSupport #AITicketing#SLAmanagement#SlackSupport

Integrate Unthread With These Apps

Unthread can be integrated with these apps and services:

  • Jira
  • Asana
  • Linear
  • CRMs
  • HRIS
  • Okta

Website Analytics of Unthread

Unthread Website Traffic & SEO Analysis:

Recent data shows that Unthread has 17.3K monthly visits (150.0% increase from the previous month), 38.0% bounce rate, and average 4.56 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by United States contributing 67% of total traffic. SEO performance is shown by 5 tracked keywords, with "unthread" being the top-performing keyword with 640 monthly searches. See below for more info.

Monthly Visits

17.3K

(+150.0%)

Pages per Visit

4.56

Bounce Rate

38.0%

Average Time on Site

1m 26s

Traffic Trend(May 2025 - Jul 2025)

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Top Keywords

SEO KeywordVolumeCPC
unthread
640$6.08
authenticated live chat slack
190-
odd things to automate in the workplace with ai
130-
support ticketing system for slack
130-
moveworks
20.4K$9.81

Traffic Sources Distribution

Traffic Share by Source

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Source Breakdown Details

SourceTraffic Share
Direct
47%
Search
35%
Social
8%
Referrals
8%
Paid Referrals
1%

Global Traffic Distribution

Traffic Share by Country

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Geographic Breakdown Details of top 5 countries

Country NameTraffic Share
United States67%
India7%
United Kingdom5%
Brazil4%
Mexico4%
Analytics data is estimated (from third-party analytics providers) and for reference only.

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