www.usertesting.com
Capture real user experiences through video feedback and analytics
Overview
See exactly how people interact with your digital products through recorded video sessions. Get immediate insights to improve websites, apps, and customer experiences without guessing. Teams can quickly identify pain points and opportunities by watching real users navigate their products, then share findings across the organization through integrated collaboration tools.
Key Features
Video Feedback
Record real users interacting with your product naturally
AI Analysis
Automatically surface key insights from test results
Insights Hub
Central repository for organizing and sharing findings
Mobile Testing
Capture user experiences on smartphones and tablets
Use Cases
Test product prototypes before launch
Optimize website conversion rates
Validate mobile app usability
Measure customer experience metrics
Pros & Cons
Pros
- Real human feedback within hours
- Supports cross-team collaboration
- AI-powered insight extraction
- Mobile & web testing capabilities
Cons
- No permanent free plan (only trial)
- Pricing may be prohibitive for very small teams
Pricing Plans
Basic
monthlyFeatures
- Core feedback collection
- Basic analytics
- Standard participant pool
Pro
monthlyFeatures
- Advanced analytics
- AI-powered insights
- Priority support
Enterprise
yearlyFeatures
- Custom participant recruiting
- Dedicated account manager
- SSO & advanced security
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Can I try UserTesting for free?
Yes, the platform offers a free trial to run initial tests
Who participates in the tests?
Tests use real users from diverse demographics or your own customers
How quickly do I get results?
Most test videos are available within hours of completion
Integrations
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