Auralis

Auralis is a fully managed enterprise AI support platform that resolves customer queries across chat, voice, email, and tickets. Rather than selling software licenses, Auralis delivers support outcomes — resolution rates, response times, and quality — as a service, built, run, and continuously tuned by its experts.

Key Features

• Auralis Autopilot: Resolves tickets before a human is needed, providing instant AI resolution for end customers 24/7.
• Auralis Assist: Augments CX teams with AI-drafted replies, macro suggestions, and instant CRM sync.
• Auralis Answer: Handles complex voice calls with natural language processing, delivering voice-first resolution over the phone.
• Auralis Audit: Gives leadership a real-time dashboard to track CSAT, sentiment trends, and team KPIs.
• Knowledge Center: A governed, permissioned hub for all SOPs, runbooks, and manuals, eliminating document silos.

How It Works

Auralis operates as a single unified system — SupportOS — covering voice, chat, assist, analytics, and knowledge without integration silos. The platform is LLM-agnostic, supporting public, open-source, or bring-your-own models deployable in cloud, private, or on-premise environments. Auralis handles data clean-up, model training, integrations, monitoring, and maintenance end-to-end.

Who It's For

Enterprises in customer support, ITSM, ERP support, and field support across industries such as SaaS, retail tech, neo banks, property management, online health, and commercial HVAC. Trusted by organizations including Norwegian Cruise Line, Visma, Popeyes, and the State of California.

Key Benefits

• Fully managed by experts 24/7 — no internal data science team required
• 74% of tickets resolved autonomously with 5x higher agent productivity
• Integrates with 500+ tools out of the box
• Enterprise-grade security certified to ISO 27001, SOC 2 Type II, GDPR, and HIPAA-ready standards