Deliver real-time agent support in contact centers
Balto uses AI to help contact center agents resolve customer issues faster during calls. It instantly surfaces relevant answers from company knowledge bases, automates quality assurance checks, and identifies coaching opportunities for supervisors. The platform helps teams reduce handling times while maintaining service quality.
Instantly surfaces knowledge base info during customer calls
Automatically scores 100% of calls for quality compliance
Identifies agent coaching needs and prepares training materials
Works with diverse accents and multiple languages
Embeds directly into existing contact center platforms
Yes, Balto supports multiple languages and diverse accents for effective communication across customer demographics.
Implementation typically takes a few weeks with Balto providing support throughout the process.
This tool is best for:
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Recent data shows that Balto has 32.7K monthly visits (12.6% increase from the previous month), 41.0% bounce rate, and average 1.68 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by United States contributing 35% of total traffic. SEO performance is shown by 5 tracked keywords, with "balto" being the top-performing keyword with 41.0K monthly searches. See below for more info.
Monthly Visits
32.7K
Pages per Visit
1.68
Bounce Rate
41.0%
Average Time on Site
34s
| SEO Keyword | Volume | CPC |
|---|---|---|
| balto | 41.0K | $8.80 |
| balto ai | 930 | $29.14 |
| how is ai integrated into everyday life | 210 | - |
| cold calling script chain software | 150 | - |
| balto customer stories | 150 | - |
| Source | Traffic Share |
|---|---|
| Direct | 45% |
| Search | 40% |
| Social | 5% |
| Referrals | 8% |
| Paid Referrals | 1% |
| Country Name | Traffic Share |
|---|---|
 | 35% |
 | 9% |
 | 9% |
 | 8% |
 | 7% |
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