Balto
Deliver real-time agent support in contact centers
Target Audience
- Contact center supervisors
- Quality assurance teams
- Customer service leadership
Hashtags
Overview
Balto uses AI to help contact center agents resolve customer issues faster during calls. It instantly surfaces relevant answers from company knowledge bases, automates quality assurance checks, and identifies coaching opportunities for supervisors. The platform helps teams reduce handling times while maintaining service quality.
Key Features
Real-Time Answers
Instantly surfaces knowledge base info during customer calls
QA Automation
Automatically scores 100% of calls for quality compliance
Coaching Assistant
Identifies agent coaching needs and prepares training materials
Multi-Language Support
Works with diverse accents and multiple languages
CCaaS Integrations
Embeds directly into existing contact center platforms
Use Cases
Resolve customer issues in real-time
Automate call quality scoring
Identify agent training opportunities
Maintain compliance during calls
Pros & Cons
Pros
- Reduces QA costs by 70% through automation
- Doubles supervisor coaching capacity
- Provides real-time escalation of critical issues
- Supports multiple languages and accents
Cons
- Implementation takes several weeks
- Primarily focused on contact center use cases
Frequently Asked Questions
Can Balto handle multiple languages and diverse accents?
Yes, Balto supports multiple languages and diverse accents for effective communication across customer demographics.
How long does implementation take?
Implementation typically takes a few weeks with Balto providing support throughout the process.
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