Question Base

Question Base is an AI Answer Agent that operates natively in Slack. It connects to a company's existing documentation from sources like Google Drive, Confluence, Notion, and Salesforce to automatically answer repetitive questions asked in Slack channels. The tool is designed to reduce the time knowledge experts spend answering the same questions, with an average response time of 3.2 seconds. It also allows users to save new knowledge directly from conversations, track automation rates and time saved, and set the tone of voice for answers. Question Base is SOC 2 Type II certified and offers a hands-on partnership model, starting with a pilot to prove automation before enterprise rollout.

Key Features

• Answers in Slack: Provides instant answers from trusted documentation directly in Slack.
• Knowledge Capture: Detects and saves new knowledge from conversations for future use.
• Performance Tracking: Tracks resolution rates, time saved, and new questions.
• Answer Control: Allows admins to set answer instructions and control response precision.
• Integrations: Connects with Google Drive, Confluence, Notion, Salesforce, and custom sources.

Who It’s For

• Operations leaders looking to reduce repetitive questions.
• Knowledge managers who need to control answer precision.
• IT teams seeking a Slack-native solution that integrates with existing tools.

Workflow

1. A team member asks a question in Slack.
2. Question Base searches connected documentation and provides an answer in seconds.
3. If the answer is new, it can be saved to the knowledge base.
4. Admins monitor automation rates and saved time via analytics.