Siena

Siena is an AI-native customer experience platform designed for commerce brands. It provides empathic AI agents that handle customer interactions across support, social engagement, post-purchase workflows, and subscription management. The platform integrates with existing helpdesk and commerce stacks, offering capabilities such as generative product recommendations, automated social media moderation, order tracking across 2,000+ carriers, and collaborative AI routing with human handoffs. Siena also includes brand intelligence features like Topics Explorer, QA Agent, and Ask Siena to turn customer conversations into strategic insights. It emphasizes brand voice consistency, enterprise-grade safety controls, and granular guardrails.

Key Benefits

• Automates up to 80% of customer interactions
• 98% faster response time
• 90% faster resolution time
• +94.7% average CSAT