Gladly

Gladly is a customer experience AI platform purpose-built to engage customers and drive lifetime value. It helps brands deliver personalized, AI-powered service that treats customers like people rather than deflecting them. The AI handles common inquiries, resolves 76% of conversations fully, and seamlessly routes complex issues to human agents. Key results include a 3x increase in first 30-day resolution rate, 2.2x revenue per conversation, and a 65% improvement in CSAT. Trusted by world-class brands like Crate & Barrel, Nordstrom, Breeze Airways, and Kuhl, Gladly is designed for customer care teams looking to deepen relationships and boost customer devotion.

Key Benefits

• High AI resolution rate (76%)
• Significant increase in first-contact resolution
• Boosts revenue per conversation
• Seamless handoff between AI and human agents