Sierra

Sierra is an AI agent platform designed for enterprises to create and manage conversational AI experiences that improve customer satisfaction and loyalty. The platform offers a suite of tools including Agent Studio for building agents, Ghostwriter for generating agents from business inputs, and Insights for performance analysis. Sierra enables multichannel deployment (chat, voice, email, SMS, WhatsApp, ChatGPT) and integrates with existing data warehouses (Snowflake, Databricks, AWS, etc.) to personalize interactions. Key capabilities include agent memory for contextual conversations, proactive engagement based on real-world signals, and multivariate testing for optimization. Sierra employs an outcome-based pricing model, charging only for successful interactions. The platform is SOC 2, ISO 27001, ISO 42001, HIPAA, and GDPR compliant, making it suitable for regulated industries.

Key Benefits

• Personalizes customer experiences
• Enables non-engineers to build agents
• Supports multichannel deployment
• Outcome-based pricing