ASAPP CXP

ASAPP CXP is an AI-native customer experience platform that unites tools, data, and teams to deliver personalized resolutions instantly. It helps contact centers automate interactions using generative AI agents, while maintaining human oversight through a human-in-the-loop workflow. The platform includes features for building and testing AI agents, voice interactions, interaction intelligence, and safety controls with enterprise-grade compliance (SOC 2, HITRUST, PCI DSS, HIPAA, GDPR). It is designed for industries such as travel, insurance, financial services, retail, telecom, utilities, and healthcare. ASAPP CXP aims to lower service costs, improve customer satisfaction, and expand contact center capacity without adding headcount.

Key Benefits

• Unified platform for tools, data, and teams
• Generative AI agents for automation
• Human-in-the-loop workflow for oversight
• Enterprise-grade safety and compliance