Duckie
Resolve technical support queries instantly using your knowledge base
Target Audience
- B2B SaaS support teams
- Technical customer support agents
- Engineering teams handling support escalations
Hashtags
Overview
Duckie acts as an AI teammate that answers technical questions from customers and support agents using your documentation and internal systems. It reduces resolution time by 80% while deflecting 71% of support tickets through instant, accurate responses. Deploys directly in Slack, Zendesk, or your website to help both customers and support teams.
Key Features
Knowledge Integration
Connects to existing docs and internal systems for accurate responses
Ticket Deflection
Resolves 71% of queries before human intervention needed
Live Error Analysis
Analyzes logs to diagnose technical issues in real-time
Multi-Platform Deployment
Works in Slack, Zendesk, Teams, Discord, or web widgets
Security Compliance
GDPR/CCPA-ready with enterprise-grade encryption
Use Cases
Resolve '403 Forbidden' access errors
Answer analytics permission questions
Track feature request progress (DUC-789)
Analyze customer error logs automatically
Pros & Cons
Pros
- Reduces average resolution time by 80%
- Integrates with engineering systems like Kibana/Jira
- Offers self-hosting on major cloud platforms
- Always cites sources for auditability
Cons
- Primarily focused on technical/B2B products
Frequently Asked Questions
How does Duckie handle unknown questions?
Escalates to human agents while simultaneously creating documentation gaps for future learning
Can Duckie access our internal systems?
Yes, integrates with error logs (Kibana), feature tracking (Jira), and support channels
Is customer data secure?
Enterprise-grade encryption with GDPR/CCPA compliance and self-hosting options
Integrations
Reviews for Duckie
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