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Hostcomm

Automate your contact centre with secure AI.

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Hostcomm is a United Kingdom integrated contact centre platform offering AI voice agents, cloud contact centre software, predictive dialling, and remote visual assistance on a single UK GDPR compliant system. Hosted in AWS London (eu-west-2) and PCI DSS Level 1 certified for five consecutive years, the platform serves over 500 UK organisations including BT, HMRC, Scottish Power, and HomeServe. Trading since 2004, Hostcomm provides a unified solution that eliminates the need for multiple vendors and integrations.

Key Features

  • AI Voice Agents (Persona): Inbound and outbound AI voice agents with UK-sovereign mode for strict GDPR compliance, supporting 30+ languages.
  • Cloud Contact Centre: Multi-channel contact centre with predictive dialler (boosts outbound productivity by 300%), intelligent routing, queue management, WebRTC client, and SIP trunks.
  • Remote Visual Assistance: See what the customer sees via smartphone camera without an app download, reducing on-site callouts by up to 70%.
  • PCI DSS Level 1 Payment IVR: Secure mid-call card payments without exposing data to agents or AI.
  • Integrated Platform: One contract, one DPA, one UK-based support team – no integration nightmares.

Who It’s For

UK-based contact centres, customer service teams, and enterprises in financial services, public sector, utilities, social housing, legal, healthcare, and retail that require UK data sovereignty and compliance.

Use Cases

  • Automating routine customer enquiries with AI voice agents while escalating complex calls to humans.
  • Outbound sales and collections with predictive dialler.
  • Remote field service support with visual assistance.
  • Secure payment collection over the phone.

Key Benefits

  • One integrated platform reduces vendor fatigue and integration complexity
  • UK GDPR compliant with UK-sovereign AI mode available
  • PCI DSS Level 1 certified for five consecutive years
  • 20 years of UK telephony and contact centre experience
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