Hostcomm is a United Kingdom integrated contact centre platform offering AI voice agents, cloud contact centre software, predictive dialling, and remote visual assistance on a single UK GDPR compliant system. Hosted in AWS London (eu-west-2) and PCI DSS Level 1 certified for five consecutive years, the platform serves over 500 UK organisations including BT, HMRC, Scottish Power, and HomeServe. Trading since 2004, Hostcomm provides a unified solution that eliminates the need for multiple vendors and integrations.
Key Features
- AI Voice Agents (Persona): Inbound and outbound AI voice agents with UK-sovereign mode for strict GDPR compliance, supporting 30+ languages.
- Cloud Contact Centre: Multi-channel contact centre with predictive dialler (boosts outbound productivity by 300%), intelligent routing, queue management, WebRTC client, and SIP trunks.
- Remote Visual Assistance: See what the customer sees via smartphone camera without an app download, reducing on-site callouts by up to 70%.
- PCI DSS Level 1 Payment IVR: Secure mid-call card payments without exposing data to agents or AI.
- Integrated Platform: One contract, one DPA, one UK-based support team – no integration nightmares.
Who It’s For
UK-based contact centres, customer service teams, and enterprises in financial services, public sector, utilities, social housing, legal, healthcare, and retail that require UK data sovereignty and compliance.
Use Cases
- Automating routine customer enquiries with AI voice agents while escalating complex calls to humans.
- Outbound sales and collections with predictive dialler.
- Remote field service support with visual assistance.
- Secure payment collection over the phone.
Key Benefits
- One integrated platform reduces vendor fatigue and integration complexity
- UK GDPR compliant with UK-sovereign AI mode available
- PCI DSS Level 1 certified for five consecutive years
- 20 years of UK telephony and contact centre experience