Jochem

Jochem is an AI-powered knowledge assistant that helps organizations answer customer and employee questions quickly. It connects to existing knowledge bases and provides direct answers. When Jochem cannot find an answer, it intelligently matches the question to an expert within the company, captures the expert's response, and feeds it back into the knowledge base for continuous learning. This process reduces repetitive questions, saves time for senior staff, and ensures knowledge is always up to date. Jochem supports both customer-facing and employee-facing use cases, integrates with customer experience tools, and offers enterprise-grade security with ISO 27001 certification and GDPR compliance.