Macha AI
Automate customer service with AI agents for Zendesk and Livechat
Target Audience
- E-commerce brands
- Customer support teams
- CX leaders
- Shopify store owners
Hashtags
Overview
Macha AI helps businesses provide instant, accurate customer support using AI agents integrated with popular platforms like Zendesk and Livechat. It automates routine inquiries by analyzing your knowledge base and past tickets, freeing human agents for complex tasks. The tool maintains brand voice while handling multilingual support and scaling operations efficiently.
Key Features
AI Copilot
Assists agents with response drafting and ticket summarization
Auto-Responses
Handles common tickets using knowledge base and past solutions
Livechat Automation
Provides instant website/app support with platform integrations
Multilingual Support
Handles customer queries in multiple languages
Use Cases
Automate WISMO (Where Is My Order) inquiries
Handle live chat support instantly
Provide multilingual customer service
Resolve post-purchase queries automatically
Pros & Cons
Pros
- Seamless integration with Zendesk/Shopify ecosystems
- 90%+ automation rate for common ticket types
- Maintains brand voice consistency
- Multilingual support capabilities
Cons
- Requires existing Zendesk/Livechat setup
- Limited to supported platforms (no omnichannel)
Pricing Plans
Starter
monthlyFeatures
- 500 tickets/month
- Zendesk integration
- Basic analytics
Growth
monthlyFeatures
- 2000 tickets/month
- Livechat integration
- Priority support
Enterprise
monthlyFeatures
- Unlimited tickets
- Dedicated account manager
- Custom integrations
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Can Macha AI handle complex customer queries?
Yes, it analyzes past tickets and knowledge base to resolve even complex WISMO and product inquiries
Does it support multiple languages?
Yes, provides multilingual customer support capabilities
How quickly can we implement Macha AI?
Integrates with existing Zendesk/Livechat setups for rapid deployment
Integrations
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