Macha AI is a platform for building AI agents that automate support workflows. Users can configure agents with plain-English instructions, connect them to tools like Zendesk, Notion, and Slack, and let them resolve tickets, answer questions, and perform multi-step actions autonomously or with human oversight. The platform supports multiple AI models, hybrid search across uploaded files and live data sources, and follows zero data retention policies. It is designed for support teams seeking to reduce resolution times and increase efficiency.
Key Features
- No-code agent builder with rich-text instructions
- Choice of 7+ AI models (GPT-5, Claude, Llama, etc.)
- One-click integrations with full read/write access
- Multi-step workflow automation
- Autonomous and chat-based operation modes
- Hybrid search (semantic + keyword) across uploaded files, crawled sites, and live syncs
- Full audit trail for every action
- GDPR compliant and zero data retention
Who It's For
Support teams, customer service managers, and Zendesk administrators looking to automate repetitive tickets and speed up resolutions.