Mava
Centralize multi-channel community support with AI automation
Target Audience
- Community managers (Discord/Telegram/Slack)
- Web3/Crypto project teams
- SaaS companies with community-driven support
Hashtags
Overview
Mava helps teams manage customer support across Discord, Telegram, Slack, and other platforms from one dashboard. Its AI automatically answers repetitive questions in public channels while maintaining human oversight. The platform combines web chat, ticket management, and analytics to streamline community support operations.
Key Features
Multi-Channel Integration
Unify support from Discord, Telegram, Slack in one dashboard
AI Support
Auto-respond to FAQs using existing knowledge base content
Shared Inbox
Collaborative ticket management with status tracking
Web Chat
Brandable live chat widget for websites
Unlimited Agents
Add team members without extra costs
Use Cases
Handle support tickets across multiple platforms
Automate FAQ responses in community channels
Provide real-time website chat support
Collaborate on complex support cases
Track community support metrics
Pros & Cons
Pros
- Native integration with popular community platforms
- AI trains on existing documentation/knowledge base
- No per-agent pricing - flat rate for teams
- Includes AI capabilities in all plans
Cons
- Volume-based pricing may limit high-traffic communities
- No built-in outsourced support team option
Pricing Plans
Free
monthlyFeatures
- 100 private tickets/month
- 500 public AI responses
- Basic analytics
Pro
monthlyFeatures
- 2,000 private tickets/month
- Unlimited public AI responses
- Custom views & automations
- Priority support
Enterprise
monthlyFeatures
- 10,000+ tickets/month
- Dedicated success manager
- SLA & custom contracts
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Is there a free trial available?
Mava offers a free plan for up to 100 support requests/month with access to preview most features, though some advanced capabilities require paid plans.
How many team members can I add?
Unlimited agents on all plans - pricing is based on support volume rather than number of users.
Does Mava provide human support agents?
No, it's software for internal teams - but they can connect users with outsourcing partners.
Integrations
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