Is there a free plan for Mava?

Yes. Mava offers a free plan that includes support across Discord, Telegram, and Slack, along with AI-powered responses. It is ideal for smaller communities getting started with automated support.

How many agents can I add to Mava?

Mava has no limit on the number of agents you can add on any plan. Your entire team can access the shared inbox and collaborate on tickets without per-seat restrictions. AI support is included on all plans.

Do you provide moderators or support agents?

No, Mava is a software platform designed for your internal team to optimize support operations. While we don't provide outsourcing services directly, we’d be happy to connect you with trusted partners who specialize in outsourced support. Feel free to reach out.

Can I test AI before going live?

Yes, after training the AI using your knowledge base, you can test questions directly in the Mava dashboard, allowing you to identify and fill any gaps.

What makes Mava different from Ticket Tool or other Discord bots?

Mava is more than a Discord ticket bot. It is a full community support platform with AI-powered responses, a shared inbox across Discord, Telegram, Slack, web chat, and email, and analytics to track your team's performance. Unlike simple ticket bots, Mava's AI can answer repetitive questions automatically in both public channels and private tickets, with seamless handover to human agents when needed.

Mava

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Mava is an AI-powered support platform designed for community-driven companies that manage support across Discord, Telegram, and Slack. It provides a shared inbox to centralize all conversations, an AI agent that can resolve repetitive queries in public channels and private tickets, and built-in analytics to track team performance. The platform integrates with existing knowledge bases (websites, Google Docs, GitBook) to train the AI quickly, supports seamless human handover, and offers features like status tracking, custom views, and automations. Mava is trusted by communities such as Magic Square, TikTok, Alchemy, and Layer3, and is used by thousands of communities to scale support with AI.

Key Benefits

Unified shared inbox across Discord, Telegram, and Slack
AI-powered automatic responses in public and private channels
Built-in analytics for support performance tracking
Seamless human handover from AI to agents

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Key Benefits

1Is there a free plan for Mava?

2How many agents can I add to Mava?

3Do you provide moderators or support agents?

4Can I test AI before going live?

5What makes Mava different from Ticket Tool or other Discord bots?

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Our Blog

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DeepSeek V4.1 Flash Isn't a Point Release: What Changed + the Sept 14 Routing Checklist