SnapCall

SnapCall is a visual AI platform that helps customer support teams resolve issues faster by capturing visual input from customers, analyzing it with AI, and delivering structured insights directly into the CRM. It offers real-time video calls, async video clips, and AI-powered PDF analysis. Key features include:

Key Features

• Real-time Video Support: Start high-quality video or screen-sharing sessions from your CRM to see problems in real time.
• Async Visual Context: Customers can record short video clips to show issues without scheduling a call.
• AI-Powered PDF Analysis: Extract key details from receipts, forms, or contracts automatically.
• KYC Verification: Automated identity verification powered by Jumio.
• CRM Integration: Insights and visuals are sent directly into Zendesk, Salesforce, and other CRMs.

Use Cases

• Customer support teams needing to understand complex visual issues quickly.
• Enterprises requiring secure, compliant handling of customer data (SOC 2, HIPAA, GDPR).
• Organizations looking to reduce resolution time by eliminating back-and-forth explanations.

Who It’s For

SnapCall is designed for support teams across industries, with plans scaling from simple video-powered support to full automation for enterprise needs.

Key Benefits

• Visual context removes ambiguity and accelerates resolutions
• AI analysis automatically detects and summarizes key details
• Seamless CRM integration attaches visuals and data directly to tickets
• Real-time video and async clip options provide flexible support channels