Jarvis Helpdesk

Jarvis Helpdesk is an AI-powered customer support platform that automates responses across multiple channels like Messenger, Zalo, Email, Lazada, and TikTok Shop. It helps businesses resolve up to 80% of inquiries instantly, with 90% accuracy in ticket resolution, by training AI on company data. The platform includes an AI copilot that suggests precise replies from past tickets and knowledge articles, boosting agent productivity by 20%. A customizable chat widget enables real-time website engagement.

Key Features

• Instant answers: Automates repetitive queries such as package tracking or password resets.
• Data-trained AI: Learns from natural language and ticket data to deliver consistent, accurate responses.
• AI copilot: Provides agents with answer suggestions directly in the helpdesk interface.
• Multi-channel support: Works across Messenger, Zalo, Email, Lazada, TikTok Shop, and more.
• Website widget: Integrates live chat for proactive customer engagement.

Use Cases

• E-commerce: Handles order status, returns, and FAQs on platforms like Lazada and TikTok Shop.
• Support teams: Reduces manual workload on routine tickets, allowing agents to focus on complex issues.
• Customer experience: Delivers 24/7 instant support, improving CSAT scores.

Who It’s For

• Customer support teams seeking to automate high-volume, repetitive inquiries.
• E-commerce businesses operating on social commerce or marketplace channels.
• CX professionals aiming to scale support without increasing headcount.

Key Benefits

• Resolves 80% of queries instantly
• High accuracy with 90% ticket resolution
• 70% of conversations auto-resolved
• Increases agent productivity by 20%