Hoop

Hoop is an AI retention agent purpose-built for Shopify subscription brands. It integrates with helpdesks like Gorgias or Zendesk and subscription billing tools like Recharge, Skio, or native Shopify subscriptions. When a subscriber writes in to cancel, Hoop intercepts the ticket, asks the real reason for cancellation, and runs a save conversation in the brand's voice. Based on the subscriber's history and a retention policy written in plain English, Hoop offers the most relevant fix—such as a pause, swap, or discount—and applies the accepted change directly to the billing tool. Every interaction produces structured data: reason, offer, outcome, and subscription value. This allows brands to track save rate, top cancellation reasons, offer performance by segment, and MRR retained. Hoop is designed to boost save rate and subscriber lifetime, with setup taking about a week and pricing scaling with cancellation volume.

Key Features

• Intercepts cancellation tickets in Gorgias or Zendesk
• Conducts conversational save flows in brand voice
• Offers tailored fixes (pause, swap, discount) based on segment
• Writes accepted changes back to Recharge, Skio, or Shopify
• Logs structured retention data (reason, offer, outcome, value)
• A/B tests save offers by changing policy in plain English
• Runs 24/7, even when team is offline

Use Cases

• Retaining subscribers at the point of cancellation
• Improving save rate for subscription-based ecommerce brands
• Understanding why subscribers cancel and optimizing offers

Who It's For

• Shopify subscription brands using Gorgias or Zendesk
• Teams looking to automate retention without losing personalization